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My Farewell Note

Terms and conditions

These Terms and Conditions serve as a non-transferable contract (also referred to below as an "Agreement") between you “the Client” (the person viewing the website and using any of its content/Image(s) and the Provider. Terms and Conditions are superseding any other general Terms and Conditions used previously printed and/or provided to any Client. The Terms and Conditions also prevail over any written terms and conditions of the Client.

These Terms and Conditions, the Privacy Policy, the Disclaimer and all other additional terms and information that may be provided within the Service (collectively the ‘Terms’) govern your use of the myfarewellnote service, site, content and software (collectively the ‘Service’). By registering for or using the Service or any portion of it you accept the Terms.

The Terms constitute an agreement between you and the Provider (the ‘Provider’, including references such as ‘we’, ‘us’, ‘our’ etc.), defining your and the Provider’s rights and responsibilities with respect to the Service.

We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting the Provider, technology, payment methods, relevant laws and regulatory requirements and/or the systems capabilities. You will be subject to the Terms and Conditions in force at the time of using the Service, unless any change is required by law or regulatory authority (in which case, it will apply to all usage of the application either currently or in the past).

1. Service Acceptance

1.1. To use the Service you must be at least sixteen (16) years of age, and have the authorisation of a the credit/debit card or Paypal account holder

1.2. You agree to use the Service only for your personal, non-commercial purposes

1.3. We will not influence content of your messages (notes / photographs /videos) in any way

1.4. We will do our best to make sure your messages have been delivered, but we cannot guarantee that recipient’s e-mail addresses will be active at the time of delivery. It is your responsibility to ensure that the email address of everyone you set up remains up to date

1.5. All credit/debit card payments are subject to validation checks and authorisation by the card issuer

1.6. We are committed to protecting your privacy and complying with the applicable Data Protection and privacy laws

1.7. The Service is provided on ‘as is’ and ‘as available’ basis

1.8. You may notify us of copyright or any other intellectual property right's infringement on the Service by providing a written notice

1.9. As the curator, you remain responsible for the content of your account and site details: the Service is not responsible in any way for this content

1.10. By agreeing to these terms and conditions you also recognise that you should retain your own independent storage of all information submitted to your tribute site

1.11. You and your estate also agree to wholly indemnify the Service for any direct or indirect damages claims now or in the future that could total more than a return of monies paid by youYou may exercise your rights to contact us by email at: enquiries@myfarewellnote.com

2. Service Eligibility

2.1. To use the Service, you must be at least sixteen (16) years of age. By accepting these Terms, you certify that you are at least sixteen (16) years of age and are otherwise not restricted from agreeing to these Terms and using the Service

2.2. Anyone completing the registration must be legally competent

3. Service Registration and Termination

3.1. To use the Service you will need to register, create an account with a username and a password and pay a fee

3.2. For the sake of clarity, simple use of the Service (such as accession to the same and browsing the same) does not require any registration, creating an account with a username and password or payment of any fee. It is, however, necessary to register in order to be able to use the Service for creating personal messages (as defined in section 4 of these Terms)

3.3. You need to provide us with certain personal and other information and to choose a user name and password, which has to be secret and must not be shared with others

3.4. The Provider will verify your email address before the account can be used

3.5. You agree to provide truthful and complete information when you register for the Service and to keep that information updated

3.6. You must not use any third party personal data in order to create an account and you are not allowed to access accounts of other users. The Provider reserves the right to block any user account if it reasonably determines that the account was created with false or any third party personal data or that it is in violation of these Terms in any other manner

3.7. You must take due care to protect your username and password against misuse by others and promptly notify the Provider about any misuse. You are personally responsible for any use of the Service

3.8. You may terminate your registration if you no longer wish to use the Service. After termination, you will no longer have access to the Service. The Provider may terminate your registration or restrict your access to certain parts of the Service if the Provider reasonably believes that you have breached the Terms. In case of termination of any kind or nature, you will not be entitled to any refund whatsoever

3.9. To the largest extent permissible under the applicable law, the Provider is not responsible for any removal or loss of information or content you have submitted to the Service

4. Use of the Service

4.1. You agree to use the Service solely and exclusively under the following terms and conditions:

4.1.1. To comply with all applicable laws, these Terms and good manners and ethics

4.1.2. To use the Service only for your personal, non-commercial purposes

4.1.3. Not to use the Service for any illegal purpose or for making unsolicited offers or advertisements or for impersonating or claiming false affiliation with any person or entity or for misrepresenting, harassing, defrauding or defaming other people

4.1.4. Not to submit any unlawful, offensive, inaccurate, misleading, abusive, pornographic, obscene, harassing, libelous or otherwise inappropriate or indecent content

4.1.5. To obtain any consents, permissions or licenses that may be legally required for you to submit any content or use the Service in any other way

4.1.6. To respect the privacy of others

4.1.7. Not to use any technologies or initiate other activities that may interrupt the functionality of the Service or harm the Service in any other way or damage the interests or property of the Provider or the Service's users or any third parties, or unreasonably affect others' enjoyment of the Service

4.1.8. Not to use any automated systems or means to access, acquire, copy or monitor any part of the Service

4.1.9. Not to disassemble, reverse engineer or tamper with the Service or transmit malicious code

4.1.10. Not to collect information of other users

4.1.11. To be responsible for the consequences related to the content that you post

4.2. Any use of the Service or any part thereof, which is in violation of these Terms is prohibited and may result in criminal prosecution and/or civil liability

4.3. The Service will provide any potential users thereof (the ‘Service Users’) with a possibility to create and have saved and sent by the Provider at any time determined by the Service Users (the ‘Relevant Time’), any message of a personal nature to any third party/-ies designated by the Service Users as the recipient(s) of the message (the "Recipients")

4.4. The Provider shall not, and shall have no intention to influence the Service Users with respect to the content of the message(s) or the choice of the Recipients or the objective which the Service Users intend to achieve by sending the message(s) (including but not limited to the fact whether they see the personal message(s) as a method for presenting their testament to the Recipients), or to examine, assess or judge the Service Users' motives for choosing to have the message(s) with the Recipients through the Service

4.5. The Service Users understand, accept and agrees that the minimum time that shall pass between the time when the recipient activates a request to view the personal message(s) and releasing the content of them is twenty one (21) days from the date of the request (the ‘Relevant Time’)

4.6. The Provider undertakes to send to each and every Service User, a notice informing them that the personal message(s) shall be sent to the Recipients three weeks (21 days) from the request date (the Relevant Time), unless the Service Users respond to the notice given within the three week (21 day) period

4.7. If no notice is received from the Service User the Provider shall use its best efforts and all reasonable measures to deliver the personal message(s) to the Recipients by using the contact information provided, but it does not and cannot guarantee successful realisation of the respective delivery since the Provider does not know (and is not obliged to examine) whether the Contact Information is valid contact data of the Recipients (either at the time when the Contact Information is provided by the Service Users or at the time when the personal message(s) are to be sent to the Recipients) and whether the Recipients would want to receive and/or read the personal message(s) addressed to them

4.8. The Provider shall only enable the Service Users to make the personal message(s) towards the Recipients and try to deliver the personal message(s) to the Recipients at the Relevant Time by providing the Recipients with the link through which they can view, see or hear the personal message(s)

4.9. The Provider expressly disclaims, to the largest extent permissible by the applicable law, any liability for:

4.9.1. The content of the personal messages (in the terms of its lawfulness, adequacy, decency or in other terms whatsoever)

4.9.2. Not managing to deliver the personal messages (this disclaimer is valid under the condition that the Provider used the Contact Information provided by the particular Service User for the delivery of the personal messages)

4.9.3. The fact that the Recipients have not received and/or read the personal messages (this disclaimer is valid under the condition that the Provider used the Contact Information provided by the particular Service User with regard to the particular Recipients)

4.9.4. Any emotional stress or other psychological effect that the personal messages could cause to the Recipients

5. Notices

5.1. The Provider may post notices within the Service

5.2. The Provider may also send to you notices about products and services to the email address you have provided to us

5.3. You are deemed to have received such notices at the latest within seven (7) days after the Provider’s sending or posting such notices

5.4. Your continued use of the Service constitutes your receipt of all the notices regardless of the delivery method

6. Service Fees

6.1. Your use of the Service will be subject to fees. The level of fees charged by the Provider will be announced separately in connection with the Service

6.2. Use of the Service may involve transmission of data through your service provider’s network. Prices listed within the Service do not include any service provision charges by your network service provider

6.3. The Provider assumes no responsibility for the payment of any charges of your service providers.

7. Package and Payment Terms

7.1. To place an order for a package within the Service, you must be at least sixteen (16) years of age and be legally competent according to the applicable legislation

7.2. You agree that all orders placed shall be legally valid and binding.

7.3. You will not be able to cancel your order for a package once it has been processed, or entitled to any refund on the basis of the respective cancellation

7.4. Please note that the Provider may not be able to process any customer support request if you are unable to provide your transaction ID, which is provided to you by the Provider following your package order has been completed

7.5. The Provider will charge your credit/debit card or Paypal account within a reasonable time after you have made your package order request. All payments are subject to validation checks and authorisation by the card issuer/provider

7.6. You agree to use the Service solely as permitted in these Terms and in any additional terms that you may be presented with in the future

7.7. Prices in the Service may change from time to time. Prices include applicable taxes in effect at the time of your transaction, unless otherwise stated

7.8. There may be instances where you will incur additional charges from your bank or credit card provider based on currency conversion rates used and/or additional fees assessed

7.9. The Provider assumes no responsibility for the payment of bank or any other third party service fees or charges

7.10. You will need to renew your subscription annually or when the agreed storage limits are exceeded

7.11. The annual subscription fee for the Service will be due twelve (12) months after the creation of the first personal message, and annually thereafter

7.12. Renewal payment must be received by the due date or thereafter your service will be suspended.If the renewal payment is not received within thirty (30) days after the renewal date the Provider reserves the right to delete any content and close the account

8. Feedback to the Provider

8.1. By submitting any ideas, feedback and/or proposals (the "Feedback") to the Provider through the Service or other means, you acknowledge and agree that:

8.1.1. The Provider may have similar development ideas to the Feedback

8.1.2. Your Feedback does not contain confidential or proprietary information of you or any third party

8.1.3. The Provider is not under any obligation of confidentiality with respect to the Feedback

8.1.4. The Provider may freely use, distribute, exploit and further develop and modify the Feedback for any purpose

8.1.5. You are not entitled to any compensation of any kind from the Provider

9. Social Activities and Location Sharing

9.1 You may use features in the Service to share your location, status, content, materials or personal information or to interact with other users, sites and services. By using these features you agree that the Provider may use and provide that information to other services and persons with whom you choose to interact or share this information.

9.2 Users of these services, and persons such as your contacts, may see your location, status and/or personal information. In using these features you agree not to share information, content or material or to link to any service or site that: (a) contains any content or other material that is illegal, indecent or inappropriate; or (b) exploits intellectual property rights without authorisation or encourages other users to piracy or any other form infringement of intellectual property rights. None of the respective interactions involves the Provider and is solely between you and the other user(s).

10. Availability and Technical Requirement

10.1. The availability of the Service may vary and is subject to the Provider’s sole discretion. The Provider expressly disclaims any representation or warranty that any particular Service will be available. The Service may not be available in all countries and may be provided only in selected languages

10.2. To access the Service, you may need to download a specific piece of software developed by another party

10.3. The Provider may, in its sole discretion, change, correct or discontinue the Service in whole or in part. The Service may not be available during maintenance breaks and other times

10.4. The Provider may disable any content contained in your Service account for any reason, and remove any such content in order to protect the Service and/or any its legitimate interests and/or any affected or potentially affected parties

11. Links to Third Party Sites and Content

11.1. myfarewellnote site and applications may contain links to other sites and services which are owned or operated by third parties and which are not part of the Service. You must review and agree to the terms and conditions of these sites or services, including their privacy policies, before using these sites or services

11.2. The Provider has no control over third party content, sites or services, and assumes no responsibility for services provided or material created or published on these third-party sites or services. A link to a third party site does not imply that the Provider endorses the site or the products or services referenced in the site

11.3. In addition, you and other users may create content and links to content within the Service that has not otherwise been submitted to the Service. The Provider is not responsible for this type of content or links and makes no representation or warranty that any of such content or links will remain available for any period of time

11.4. The Provider gives no rights or warranties with regards to the use of names, trademarks, logotypes, registered or copyrighted designs or works of art depicted in any Image, and you must satisfy yourself that all necessary rights, model releases, permissions or consents which may be required for reproduction are obtained

12. Advertisements

12.1. The Service may include advertisements. Advertisements may be targeted to the content or information stored on the Service, queries made through the Service, or other information

13. Privacy Policy

13.1. The Provider is committed to protecting your privacy and to complying with the applicable Data Protection and privacy laws. Our Privacy Policy (the “Policy”) explains how we process personal data. Throughout this Policy the term “personal data” means information relating to an identified or identifiable individual (i.e. a natural person). This Policy applies to processing of your personal data where the Provider is the data controller or where we refer to the applicability of this Policy

13.2. The Provider may provide additional privacy information in connection with our products and services through service descriptions and other notices. Such information prevails over this Policy to the extent of any conflict

13.3. By using this website and/or by submitting personal data to the Provider, you agree to the processing of your personal data as explained in this Policy. Please note that certain non-identifiable information collected from you may become personally identifiable when you provide us with your personal data.

13.4. We collect your personal data which you provide to us when you register with us, create a register, create a note, request information from us, participate in activities on our site or interact with us in any other available manner. Below are the categories of data we collect:

13.4.1. The information you provide to us when you register with us – name (first name and surname), gender, e-mail address, username and password

13.4.2. The location data and viewing and technical data you provide to us when you access our site and/or use our site - satellite, Wi-Fi or other network based location data, for example your IP-address, access times, the website you linked from, pages you visit, the links you use, the content you viewed and other such information your browser provides us with

13.4.3. The information relating to your device/-s such as your unique device identifiers, subscriber identity information, network service provider specific identifiers, network settings and other such information

13.4.4. The information we may obtain from publicly available sources

13.4.5. The information you submit about other people i.e. the recipient – name (first name and surname) and e-mail address

13.4.6. The transactional information – information you provide to us when you use our site and services and/or interact with us, such as details of the queries or requests you have made, the services provided, your consents, preferences (including but not limited to language preferences) and feedback, delivery details, bank account number, credit card details, billing address, credit checks and other such financial information, records of contacts and communications (including your communication with myfarewellnote.com or such other contact points), information and details relating to the content you have provided us with and other such transactional information

13.4.7. Depending on your positioning settings and your use of location services of other service providers your device may connect to other service providers’ servers, which are not controlled or operated by the Provider. We recommend you to check the privacy policies of such service providers to understand how they process your location data. You can modify the positioning settings of your device from the device settings, for example change or disable positioning methods or location servers or modify the accuracy of your location data.

13.5. The Provider may process your personal data for the following purposes. Please note that one or more purposes may apply simultaneously:

13.5.1. We may use your personal data to provide you with our products and services, to process your order or as otherwise may be necessary to perform the contract between you and the Provider, to ensure the functionality and security of our products and services, to identify you as well as to prevent, detect and investigate fraud, other misuses and any other activities that may violate this Policy and/or the Terms or that may be illegal in any other way

13.5.2. We may use your personal data to develop our products and services. However, for the most part we only use aggregate and statistical information for such purposes. We may combine personal data collected in connection with your use of a particular Provider’s product and/or service with other personal data we may hold about you, unless such personal data was collected for a different purpose

13.5.3. We may use your personal data to communicate with you, to send you critical alerts and other such notices relating to our products and/or services and/or features on our site, and to contact you for consumer care related purposes

13.5.4. We may use your personal data to personalise our offering and to provide you with more relevant services, for example, to make recommendations and to display customised content and advertising in our services

13.5.5. We may use your personal data for direct marketing or research purposes, for example, to conduct market research and we may, in accordance with applicable law, contact you to inform you of new products, services or promotions we may offer. We do not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated below

13.5.6. We may share your personal data if we have your consent to do so. It should be noted that once we share your personal data with a third party, such data received by the respective third party becomes subject to its privacy policy. Some services may allow you to share your personal data with other users of the service or with other services and their users. Please consider carefully before disclosing any personal data or other information that might be accessible to other users

13.6. Our products and services may be provided using resources and servers located in various countries around the world. Therefore, your personal data may be transferred across international borders outside the country where you use our services, including countries which do not have laws providing specific protection for personal data or which have different legal rules on data protection. In such cases we take steps to ensure that there is a legal basis for such a transfer and that adequate protection for your personal data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities (where necessary) and by requiring the use of other appropriate technical and organisational information security measures

13.7. We may be obligated by the applicable law to disclose your personal data to certain authorities or other third parties, for example to law enforcement agencies in the countries where we or third parties acting on our behalf operate. We may also disclose and otherwise process your personal data in accordance with the applicable law to defend our legitimate interests, for example, in civil or criminal legal proceedings, whenever we believe in good faith that a disclosure is required by the law

13.8. If we decide to sell, buy, merge or otherwise re-organise our businesses in certain countries, this may involve our disclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers

13.9. We take reasonable steps to keep the personal data we possess accurate and to delete incorrect or unnecessary personal data. Since confidentiality and security of your personal data is very important to us, we have implemented relevant security measures in order to protect your personal data from unauthorised access, disclosure, use or modification. Nevertheless, please take into consideration that, despite our best efforts, no security measures are perfect or impenetrable

13.10. We allow you to manage your profile, and encourage you to access your personal data from time to time to ensure that they are correct. Please remember that in case of any changes it is your responsibility to update the personal data you have provided us with

13.11. We limit the access to our database(s) containing personal data to authorised persons having a justified need to access such information. These persons are obliged to preserve confidentiality of the respective data

13.12. We collect information about your activity on our site and applications ("Tracking data") through tracking technologies, such as cookies or Flash cookies. Tracking data can be used for various purposes (such as, for example, to provide you with relevant content based on your preferences or monitor and evaluate the use and operation of our site and applications) and we may associate it with your registration account in which case it will be treated as personal data. Cookies are small text files that are sent to your computer by a web server when you visit a website. We use cookies to provide benefits to you such as to simplify your experience when you return to our site and applications. Session cookies remember the previous activity performed by you. Persistent cookies are used to save your preferences over multiple sessions. Cookies may be used to display targeted ads and recommendations. Cookies are also used to determine the effectiveness of our promotions and advertising campaigns and to improve our products and services. We may also utilise so-called locally stored objects, such as Flash local shared objects ("Flash cookies") or HTML5 Web Storage. Locally stored objects are used for similar purposes as cookies but typically may contain a greater amount and different types of data compared to browser cookies. We may also use third party advertising technologies, such as DoubleClick, to serve ads. DoubleClick uses a cookie to collect information about your visits to the Provider's website and third party websites. This information will be used to serve ads on the Provider’s and third party websites. The collected information will not be directly personally identifiable nor will DoubleClick share the information with third parties. Most browsers allow you to either disable or allow the use of cookies, and you may also turn off cookies on your computer if your browser so permits. You can do this through your browser settings. If you disable cookies, you may not be able to use certain parts of our services, i.e. to access certain features of the same

13.13. You have the right to know what personal data we hold about you. You have the right to have incomplete, incorrect, unnecessary or outdated personal data deleted or updated. You have the right to unsubscribe from marketing messages and to request that we stop processing your personal data for direct marketing or market research purposes. However, if you opt out from marketing and other communications from the Provider, we may still send you critical alerts pertaining to our products and services or contact you for these purposes unless prohibited under applicable law. You may exercise your rights by contacting us through enquiries@myfarewellnote.com To unsubscribe from marketing messages, you may contact us at enquiries@myfarewellnote.com

13.14. In some cases, especially if you wish us to delete or otherwise stop processing your personal data, this may mean that we may not be able to continue providing the services to you or taking account of your interests and preferences

13.15. Please note that the Provider may need to identify you and to ask for additional information in order to be able to fulfill your request

13.16. Please also note that the applicable law may contain restrictions and other provisions that relate to your rights

13.17. The Provider may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, the Provider will post a notice advising of such change at the beginning of this Policy and on this site's home page for 30 days, and, if required by the applicable law, we will ask for your consent. We recommend that you review this Policy from time to time to learn of any such changes to this Policy. You are responsible for regularly reviewing the Policy. Your continued use of the Service constitutes your consent to any changes and modification of the same. If you have any comment or question about this Policy, please contact us through enquiries@myfarewellnote.com

14. General Disclaimer

14.1. The Service is provided on “As Is” and “As Available” basis. The Provider does not warrant that the Service will meet your requirements or that its operation will be uninterrupted or error or virus-free. No warranty of any kind, either express or implied, including but not limited to warranties of title, non-infringement of third party rights, merchantability, fitness for a particular purpose, satisfactory quality, accuracy, validity, availability, timeliness, legality, completeness or quiet enjoyment, is made in relation to operation or content of the Service. You expressly agree and acknowledge that the use of the Service is at your sole risk and that the entire risk as to satisfactory quality, performance and accuracy is with you

14.2. To the largest extent permissible under the applicable law, the Provider will in no case be liable, whether in contract or tort, for any direct, indirect, incidental, special, punitive, consequential or any other damages resulting from or in connection with your use or inability to use the Service, even if advised of the possibility of such damages

15. Indemnification

15.1. You agree to defend and indemnify the Provider from and against all third party claims and all liabilities, assessments, losses, costs (including legal fees) or damages resulting from or arising out of (i) your breach of the Terms, (ii) your infringement or violation of any intellectual property rights, other rights or privacy of a third party, or (iii) misuse of the Service by a third party where the misuse was made possible by your failure to take reasonable measures to protect your username and password against misuse

16. Intellectual Property

16.1. The Service as a whole, its name and its integral parts are, to the largest extent applicable, intellectual property works owned by or duly licensed to the Provider and, as such, protected under international intellectual property conventions and agreements and intellectual property legislation of the applicable law.

16.2. Subject to the Terms and to the largest extent applicable, the Provider retains all the rights, title and interest in the Service, the site, the software and in all other content or other properties provided to you or used by you through the Service. You are not entitled to any other use of the Service (or any part thereof) apart from the use which is allowed to you under these Terms. Any unauthorised use of the Service (or any part thereof) shall constitute an infringement of the respective intellectual property right of the Provider (owned by the Provider or duly licensed to the same) and may result in criminal prosecution and/or civil liability

17. Allegations of Infringement of Intellectual Property Rights

17.1. You may notify the Provider of copyright or any other intellectual property right's infringement on the Service by providing a written notice with “Intellectual Property Right Notification” in the subject line to enquiries@myfarewellnote.com. Your notice must:

17.1.1. Identify the specific intellectual property right you claim is infringed

17.1.2. Identify the content on the Service that you claim is infringing the aforementioned right by providing enough detail for the Provider to locate the allegedly infringing content on the Service

17.1.3. Provide your contact information, including your full name, mailing address, telephone number, and email address, if available

17.1.4. Provide a statement that you have a good faith belief that the use of the content in the manner complained of is not authorised by the respective intellectual property right's owner, its agent, or the law

18. Assignment

18.1. The Provider may assign its rights and obligations under these Terms to any entity or person at its sole discretion. Additionally, the Provider may assign its rights and obligations under these Terms to a third party in connection with a merger, acquisition, sale of assets, by operation of law or otherwise

19. Miscellaneous

19.1. The Terms are governed under UK law

19.2. The Terms neither exclude nor limit any of your mandatory rights in your country of residence that cannot be waived by the law

19.3. If a provision of the Terms is found to be invalid or unenforceable, the remaining provisions will not be affected and the invalid or unenforceable provision will be replaced with a valid and enforceable provision that comes closest to the result and purpose of the Terms

19.4. In the event of one or more provisions of these Terms are not relevant to your use of the Service, it shall not impact the validity or enforceability of any other provision of the Terms or the Terms as a whole

19.5. The provisions of the Terms that are intended to survive termination of your registration remain valid after termination, if applicable

19.6. The Provider may from time to time change these Terms or change, modify or withdraw access to this site at any time with or without notice. However, if these Terms are changed in a material, adverse way, the Provider will post a notice advising of such change at the beginning of these Terms and on this site's home page for 30 days, and, if required by applicable law, we will ask for your consent. We recommend that you review these Terms from time to time to learn of any such changes to the same. You are responsible for regularly reviewing the Terms. Your continued use of the Service constitutes your consent to any changes and modification of the same. If you have any comment or question about these Terms, please contact us through enquiries@myfarewellnote.com

Data Protection Statement

As a customer of myfarewellnote I would like to let you know about some important details regarding your personal information. This document sets out how myfarewellnote will use your personal data.

We currently hold the following personal data about you:

- Name

- Email Address

We will tell you if providing any of your personal data is optional and will ask for your consent to process your data where this is necessary to do so but in all other cases, we will use the data only to make contact with you, as part of the day to day running of the service that you have agreed myfarewellnote to provide to you.

Using your personal data and the legal basis upon which we can use it:

In the following situations, we will process your personal data:

1. As deemed necessary to perform the contract with you

a. Prior to you entering into the contract

b. To manage and perform the contract

c. To keep your records up to date

2. As may be deemed necessary for our own legitimate interests or those of other persons or organisations e.g:

a. For good governance or audit purposes

b. For accounting reasons

c. For monitoring activity such as emails

d. For developing statistical analysis

3. To ensure we comply with a legal obligation e.g:

a. When you exercise your rights under Data Protection law

b. Disclosure for legal or regulatory requirements

c. Establishment and defence of legal rights

d. Prevention, detection or investigation of crime

4. Consent

a. We may ask you for your consent to process some or all of your personal data

Sharing your data:

From time to time, it may be necessary to share your personal data. Here's a list of occasions where this may be necessary:

1. Sub-contractors who may help us from time to time to deliver the services as promised

2. Government bodies

3. Courts

4. Payment systems

Retention periods:

We will retain your personal data for a period of 24 months from the time you decide to no longer do business with myfarewellnote.

We may hold your personal data for several reasons:

1. In case of queries you may make

2. In case of queries that a recipient may make if they cannot successfully access your messages for any reason.

There may be times when your personal data is kept for longer than our retention period, including:

1. In case of legal or regulatory challenges

2. In case of criminal proceedings

3. In case of a claim you may make

What rights do you have regarding the data we hold about you:

1. At any time you have the right to know what personal data we hold on you. This is known as 'Right of Access'

2. You have the right to know how we process your personal data across the business and if, for any reason, we share your personal data with another company

3. You have the right to ask us to erase any personal data we hold on you. This would be reviewed against our retention policy prior to a decision being made and communicated to you

4. You have the right to object about using your personal data for processing reasons

5. You have the right to ask us to restrict how or when we use your personal data

6. You have the right to ask us to port your personal data. We will achieve this by sending what we hold on you and allowing you to share it as you wish. We will not send personal data to another company

Additionally, you have the right to complain to the Information Commissioner's Office: https://ico.org.uk/.

All requests need to be made in writing to the enquiries@myfarewellnote.com and they will be replied to or where possible actioned within 28 days.

If you have any reason to complain about our processes or procedures regarding your personal data you are welcome to write to us at enquiries@myfarewellnote.com

Data anonymisation and aggregation:

On occasions, we may take your personal data and convert it into statistical analysis. When this happens, you won't be identifiable as an individual data subject but the aggregated data may be shared and used in the ways described earlier in this Data Protection Statement.


Cookies Policy

What are cookies?

Cookies are small pieces of text sent to your web browser by websites that you visit. A cookie file is stored in your web browser and allows us to recognise you and make your experience of using the site, easier and more convenient for you.

Why are cookies essential?

Most websites use cookies. Cookies enable users to navigate sites and where appropriate, allow us to tailor the content to fit with the needs of our users. If we didn't have cookies in place, we wouldn't be able to guarantee that your experience is as we intend it to be.

None of the cookies we use are used to collect your personal information.

What types of cookies are there?

The length of time a cookie remains on your device very much depends on the type of cookie that has been used. We use 5 cookies on our site:

Cookie name

Why is the cookie needed?

What will happen if I disable these cookies?

Type

Persistent / Session?

PHPSESSID

This cookie helps make your website experience as seamless as possible by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

You won't be able to preserve your user session state across page requests.

HTTP

Session

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

myfarewellnote will not include your session within its statistical analysis so any improvements we make to the website in the future will only be based on the statistics gathered by those customers willing to let us register their unique ID

HTTP

Persistent

_gat

Used by Google Analytics to throttle request rate

Prevents accurate Google analytics from being captured on the website

HTTP

Session

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

myfarewellnote will not include your session within its statistical analysis so any improvements we make to the website in the future will only be based on the statistics gathered by those customers willing to let us register their unique ID

HTTP

Session

collect

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Prevents accurate Google analytics from being captured on the website

Pixel

Session

How to delete cookies?

If you wish to restrict or block cookies, you can do this through your browser settings. You may also visit www.aboutcookies.org to learn more about managing your cookies.